Shipping Policy

Last updated: June 2026

Production and Dispatch Times

Most KENNY'S BELTS products are made to order in Japan.

The standard production time is approximately 2–4 weeks after all order details, measurements, and custom specifications have been confirmed.

If we need additional information from you, such as a belt measurement photo or confirmation of a custom request, production will begin after the required information has been received.

Production times may vary depending on the current order volume, material availability, and the complexity of the custom specifications.

Ready-to-Ship Items

Items clearly marked as Ready to Ship will be dispatched within 5 business days after payment has been confirmed, unless otherwise stated on the individual product page.

Business days exclude Saturdays, Sundays, and Japanese national holidays.

Shipping Destinations

Orders are shipped from Japan to selected international destinations available at checkout.

We currently do not accept orders for delivery to:

• Member states of the European Union

• Northern Ireland

Shipping availability may change depending on local regulations, import requirements, and carrier restrictions.

Shipping Methods and Tracking

All orders are shipped using a tracked international shipping service.

The available shipping methods and shipping charges are displayed at checkout. The carrier may vary depending on the destination, package value, delivery conditions, and current service availability.

After your order has been dispatched, you will receive a shipping confirmation email containing the tracking number.

Tracking information may take some time to become active after the carrier accepts the package.

Estimated Delivery Times

Delivery time begins after the order has been completed and dispatched. It does not include the production period.

Any delivery estimate shown at checkout, on the product page, or in the shipping confirmation is an estimate only and is not guaranteed.

International shipments may be delayed due to:

• Customs processing

• Carrier congestion

• Severe weather

• Public holidays

• Security inspections

• Local delivery conditions

• Other circumstances outside our control

United States Orders — Duties Included

For orders shipped to the United States, applicable customs duties and import charges are included in the product price or order total unless otherwise stated at checkout.

You should not be charged an additional customs duty upon delivery.

Any sales tax or other tax displayed at checkout is separate from customs duties.

If a carrier requests an unexpected customs-duty payment upon delivery, please contact us through the store contact form and provide a copy or photograph of the payment request.

Great Britain Orders

We currently accept orders for delivery to England, Scotland, and Wales only when the total value of the goods in the consignment exceeds GBP 135, excluding separately charged shipping and taxes.

Orders with a goods value of GBP 135 or less are not currently accepted through this store.

Unless expressly stated otherwise at checkout, prices for Great Britain do not include:

• UK import VAT

• Customs duties

• Carrier handling fees

• Customs-clearance fees

• Other import-related charges

These charges are payable by the recipient to the carrier or customs authority before or upon delivery.

We do not currently accept orders for delivery to Northern Ireland.

Orders to Other Destinations

For destinations outside the United States, import duties, VAT, taxes, customs-clearance fees, and carrier handling charges are not included unless expressly stated otherwise at checkout.

Any charges not collected at checkout are the responsibility of the recipient.

Import regulations and charges vary by country. Customers are responsible for checking their local import requirements before placing an order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been dispatched.

KENNY'S BELTS is not responsible for delivery problems caused by:

• An incorrect or incomplete address

• An unavailable recipient

• Failure to collect the package

• Refusal of delivery

• Incorrect information provided by the customer

If a package is returned to us for one of these reasons, the customer may be required to pay the cost of reshipping.

Delayed or Lost Shipments

International delivery delays may occasionally occur.

If tracking has not been updated for an extended period or the package appears to be lost, please contact us through the store contact form.

We will contact the carrier and assist with an investigation where possible. Any replacement, refund, or other resolution will be considered after the carrier has completed its investigation and confirmed the shipment status.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please keep the product, shipping box, packaging materials, and shipping label until the matter has been resolved.

Please provide clear photographs of:

• The damaged product

• The outer shipping box or envelope

• The inner packaging

• The shipping label

• Any visible damage to the package

This information may be required to submit a claim to the shipping carrier.

Returned or Refused Packages

If a package is returned because it was refused, not collected, or could not be delivered due to incorrect customer information, any reshipping costs may be charged to the customer.

Import duties, VAT, customs fees, or carrier fees paid directly by the customer or charged by local authorities are not controlled by KENNY'S BELTS.

Contact

For questions regarding shipping, tracking, customs, or delivery, please contact KENNY'S BELTS through the contact form on this website.