Returns and Refunds Policy

Last updated: June 2026

We want you to be satisfied with your order. Please read the following policy carefully before purchasing, especially when ordering a custom-sized or made-to-order item.

Made-to-Order and Custom Items

Most KENNY'S BELTS products are made specifically for each customer according to the selected size, color, materials, or other specifications.

Because these products are personalized and cannot normally be resold, made-to-order and custom items are not eligible for return, exchange, or refund due to:

• A change of mind

• An incorrect size selected or provided by the customer

• A misunderstanding of the measuring instructions

• A preference regarding color, texture, weight, or appearance

• Minor variations resulting from natural leather or handmade production

This does not apply if the item is defective, damaged during shipment, or materially different from the confirmed order specifications.

Belt Measurements and Sizing

Customers are responsible for checking and providing the correct belt measurement before production begins.

Belt size is measured from the tip of the buckle pin to the hole used most often. It is not the same as trouser size or body waist measurement.

The measurement provided by the customer is normally positioned at the center hole, with two additional adjustment holes on each side.

If the wrong measurement was submitted, please contact us. Depending on the design and construction, a paid alteration or discounted remake may be offered at our discretion, but this cannot be guaranteed.

Any alteration, remake, return shipping, or reshipping costs resulting from an incorrect customer-provided measurement are the customer’s responsibility.

Ready-to-Ship Items

Items clearly marked Ready to Ship may be returned under the following conditions:

• You contact us within 7 calendar days of delivery

• The item is returned within 14 calendar days of delivery

• The item is unused, unworn, unaltered, and in its original condition

• The item is returned with its original packaging and any included accessories

• The return has been approved by KENNY'S BELTS before it is shipped

Customers are responsible for return shipping costs for non-defective Ready-to-Ship items.

We strongly recommend using a tracked and insured shipping service. KENNY'S BELTS is not responsible for returned packages that are lost or damaged in transit.

Original shipping charges, import duties, VAT, customs fees, carrier handling charges, and other import-related costs are non-refundable.

Cancellations

Made-to-Order and Custom Items

A cancellation may be accepted only before production has begun.

Once the order specifications and measurements have been confirmed and production has started, the order cannot normally be canceled, changed, or refunded.

Please contact us as soon as possible if you need to request a cancellation or change. We cannot guarantee that the request can be accepted.

Ready-to-Ship Items

A Ready-to-Ship order may be canceled before it has been dispatched.

Once the order has been shipped, it must follow the Ready-to-Ship return conditions stated above.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If the item arrives damaged, defective, or materially different from the confirmed order, contact us within 7 calendar days of delivery through the contact form on this website.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the outer packaging and shipping label if shipping damage is involved

Please keep the product, packaging, and shipping materials until the matter has been resolved.

After reviewing the information, KENNY'S BELTS may offer an appropriate solution, including:

• Repair

• Replacement

• Remake

• Partial refund

• Full refund

The appropriate solution will depend on the nature of the problem and whether the item can be repaired.

If an approved return is required because of a confirmed defect, incorrect item, or shipping damage, KENNY'S BELTS will provide return instructions and cover or reimburse reasonable return shipping costs.

Natural Leather and Handmade Variations

Full-grain vegetable-tanned leather is a natural material. Differences in grain, wrinkles, scars, color, texture, and gradual changes through use are normal characteristics of genuine leather and are not considered defects.

Because each item is made by hand, minor differences in stud placement, stone appearance, finish, and dimensions may occur. These variations are part of the handmade character of the product and are not grounds for return or refund.

Colors may also appear slightly different depending on lighting, photography, and screen settings.

Return Authorization

Do not return an item without contacting us first.

Unauthorized returns may be refused or returned to the sender. The return address and instructions will be provided after the return request has been reviewed and approved.

Customers are responsible for ensuring that returned items are packaged securely.

Refunds

Approved refunds will be processed after the returned item has been received and inspected.

We will notify you whether the refund has been approved. When approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or card provider to process and display the refund.

KENNY'S BELTS cannot issue a refund to a different payment method or bank account.

If a returned item is used, altered, damaged, incomplete, or not in its original condition, the refund may be reduced or refused.

Exchanges

Direct exchanges are not available for made-to-order or custom items.

For an eligible Ready-to-Ship item, please contact us first. Depending on availability, you may be asked to return the original item and place a new order.

Import Charges

Import duties, VAT, customs fees, and carrier handling charges paid directly by the customer are generally non-refundable because they are collected by customs authorities or shipping carriers rather than KENNY'S BELTS.

Customers should contact the relevant customs authority or carrier regarding any possible reimbursement of those charges.

Your Legal Rights

Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s location and cannot legally be excluded.

Contact

To request a cancellation, return, or assistance with an order, please contact KENNY'S BELTS through the contact form on this website.

Please do not send any item back before receiving return authorization and instructions.